Newsletter

Terms and Conditions

Stitch-up Terms & Conditions

Goods, Availability & Pricing

Whilst we make every effort to ensure that our website is up to date and all information given is current, we cannot guarantee that product descriptions are error free. There may be occasions when items are unavailable. If there is likely to be a delay we will contact you either by email or telephone to let you know when we will be able to provide the goods or to offer alternatives.

All pricing information on the website is accurate at the time of going online. Stitch-up reserves the right to change prices on products, and to alter or remove special offers from time to time. All prices are checked regularly and are inclusive of VAT. Postage will be calculated at the checkout and added to the final total.

Product Description

We take every care to provide up to date, accurate information and images for all products sold by Stitch-up. However, colour representations are for information only, may vary from one computer monitor to another and may not quite match the actual colour of the yarn or fabric. We cannot be held responsible for these slight variations in colour. The inclusion of the cotton reel in fabric photos is to indicate the size and scale of the fabric pattern and is for information only.

Buying Fabric

Our fabrics are measured metrically. They can be purchased either as fat quarters or by length, with a minimum of 25cm and increasing in 1/4m increments. Fabric will be cut in one piece according to length required.

Buying Scissors

You must be over the age of eighteen to purchase scissors or rotary cutters. It is the responsibility of the cardholder to ensure that this is the case.

Payment

We accept all Visa and Mastercard credit and debit cards via a secure payment gateway service called Worldpay which means that we never hold your personal information on our system. We do not accept American Express. All prices shown are inclusive of VAT. Your order is accepted once payment has been made. You will receive a confirmation email.   

Cancellation

We reserve the right to cancel your order with us if we have insufficient stock to deliver your order or if we do not deliver to your area. If we do cancel your order you will be notified by email and we will re-credit your account with the amount paid as soon as possible. We will not be obliged to offer any compensation for disappointment suffered. We reserve the right not to sell to any prospective customer at our sole discretion.

Termination

Either Stitch-up or you may terminate your account at any time. Should Stitch-up terminate your account you will be notified by email and any current orders on our account may be cancelled.

Returns Policy

In the case of a successful order cancellation or return, Stitch-up will refund the cost of the order minus delivery charges and any charges incurred in relation to the order cancellation or return as specified in the Shipping & Returns page. The refunds will be carried out using the secure portal at Worldpay and will appear as credits on the original credit card used to make the purchase.

International Customers

Stitch-up accepts no responsibility for import duties or taxes occurred in relation to items ordered from outside the United Kingdom. It is the responsibility of the individual customer to check with the local customs authorities for full details of costs and procedures in this regard. Please note that items may be opened for inspection by the customs authority which may damage packaging and Stitch-up cannot accept responsibility for any damage caused.

Intellectual Property

All content included on the website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Stitch-up Ltd or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws and you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless given express written permission to do so by Stitch-up.

Privacy & Security

We respect your privacy and do not share your personal information with any third parties.

Payments are processed by Worldpay and we do not store any personal information on our website.

Registered customers will be emailed by Stitch-up from time to time with news about the shop, unless they opt out of this service.

Disclaimer

Although we will endeavour to ensure that the goods are safe to use, we will not, insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.